Online shopping: how to place an order on Firmiana.us?

 
Online purchases are growing more and more, even in 2022. With an 8.5% increase in one year, all companies offer online shopping services! So does Firmiana, guaranteeing you an engaging shopping experience.

How to purchase online on Firmiana?
 

Our online shopping is very reliable, efficient and easy to use.
 
You have a wide catalog of products of the highest quality and 100% Made in Italy. You can select what you like best and, after adding it to your shopping cart, you can check the purchase total amount in the "Checkout" section.
 
If this is your first time in Firmiana, we will ask you for your personal data for billing and shipping the products. We will register them in your "Personal Area Account" to facilitate your possible future purchases.

Remember: Firmiana offers you the choice of payment method during the order process and related assistance or support during the purchase phase. Credit cards, bank transfer, Paypal and even Scalapay which gives you the possibility to buy immediately and pay in convenient installments, without interest!

You will have the opportunity to see a summary of your choices by proceeding with the purchase and you will receive an e-mail confirming your order, after sending it.




 

You can check the status of your order at any time, it's easy!

You can check the status of your order and the different stages of your package from its point of origin to its final delivery to your address. This allows us to guarantee you the quality of our processes and greater safety for your expectations.

How? Logging in to “My Account” and clicking on "My Orders”. Easy!

In any case, we will notify you of the delivery 24/48 hours in advance by sending a communication to the email indicated during the purchase phase.



 

All you need to know about shipping and delivery.

• Delivery times with our expert couriers depend on the availability of the ordered product but never exceed 30 days of fulfillment.
• We would like to remind you that for spending over 449.99 Euros, shipping is free. On the contrary, it will only cost you 20.99 Euros.
• In case of eventual delivery problems you will be notified in time or you can contact us at the email servizioclienti@firmiana.it
• Upon delivery of the products, we recommend that you check the delivery note to verify the number of packages received, any break-ins or that there are no alterations to the packaging. In this case, you can "accept with reserve" and contact our customer service.
• Not satisfied? No problem! You can always request a refund and return the package easily. Find out more about the return service, read here.

Now that you know everything about online shopping in Firmiana, start browsing, discover our proposal and… have fun!